Can I ship outside the continental U.S.? — We do not ship outside the United States, except for military (APO/FPO addresses).
Can you delivery during warm weather regions in the U.S.? — Yes, we can ship to warmer climates. We use frozen cool packs and protective layers to ensure your chocolates arrive in perfect condition.
Can you ship to more than one location/address? — Yes, you can ship unlimited addresses, as long as Patterson Family Chocolates has confirmed each destination on the address list before shipment.
Can I schedule a shipment? — Yes, please call 860-215-1349 or email email@example.com for special instructions.
Do you offer same day shipping? — Unfortunately, we are unable to package, ship and deliver the same day. However, for our local customers we’ll try to make the impossible possible and see how we can help you. Please call about your time-sensitive order at 860-215-1349.
What shipping carriers do you use? — We collaborate with USPS as our default carrier. We believe in shipping the lowest cost rate manageable depending on weight, temperate zones and time of delivery. We do offer the ability to use your preferred carrier. For example, our business clients mostly use their preferred carrier’s shipping account number for their better rates and tracking. We coordinate with FedEx, UPS and DHL. Please confirm your shipping preference with your order.
Can I use my FedEx, UPS, DHL number to ship my order? — Yes! Please call 860-215-1349 to confirm your order delivery before shipment.
Can I order chocolate truffles of all or individual selections of my choosing? — We currently offer our three truffle lines: dark golden chocolates, signature assortment and foil. Please call about your idea and we’ll listen and see what we can do to make your special presentation.
Why did I get charged tax? — Residents of Connecticut will be taxed the current sales tax of 6.35%. Outside residents in other states and jurisdictions may require Patterson Family Chocolates to collect applicable taxes based upon the order and destination.
Does Patterson Family Chocolates offer volume discounts? — Yes. We offer cumulative breakpoint pricing for the life of your account with Patterson Family Chocolates. Please call to confirm your breakpoint(s) to help you adjust your costs.
Volume Discount – Breakpoint Pricing
Orders cumulative of $750 – $1,250 = 10% OFF
Orders cumulative of $1,251 – $3,500 = 15% OFF
Orders cumulative of $3,501 – $6,000 = 17% OFF
Orders cumulative of $6,000+ = 20% OFF
Discount totals exclude taxes and shipping charges.
Does Patterson Family Chocolates offer Military discounts? Yes! We “support our troops.” We’re thankful, proud and honored to offer military families, retired and current military personnel an automatic 15% discount. Military discount does apply to cumulative discount breakpoint pricing. Please ask about how we can help you.
Will I receive an order & shipping confirmations? Yes. Your order receipt will be emailed to you when your order is ready to ship and accepted by the carrier. Please call if you have any questions. Otherwise, we will confirm delivery with the sender’s address on file.
What is Patterson Family Chocolates Return Policy? — For purchases made with Patterson Family Chocolates, your order is guaranteed to be delivered in perfect condition. However, if you’re not satisfied no matter the reason please call immediately to make your order whole, compensated and complete. Please make claims immediately and up to ten days of the confirmed delivery receipt.
Care and Storage
How should I store my precious Patterson Family Chocolates truffles? You have two options:
- Patterson Family Chocolates will hold your order until you want it delivered.
- Refrigerate/Freeze – Place your chocolates in two plastic bags, completely sealed, and place in a refrigerator for a short time (i.e. two weeks). For longer, place in two plastic bags, completely sealed, and place in freezer.
How do I bring my Patterson Family Chocolates chocolate truffles to room temperature? — Keep your chocolates in a safe area, out of direct sunlight, to slowly warm to room temperature. Let it thaw for two hours from refrigeration, and close to six hours from being frozen.
How do I keep my truffles? — It is important to maintain a consistent temperature of 68° F with a relative humidity of 50%. Moisture from these items will cause sugar to bloom within the truffles. This will be evident by a dull, white, powdery haze on the surface. Customers may inquire about how to store truffles for a long period of time. Placing the truffles in an airtight container and freezing them will keep them fresh. However, when it is time to take them out of the freezer, let the truffles reach room temperature in the sealed container – otherwise, they will bloom or perspire.
Does Patterson Family Chocolates contain dairy products? — Yes. ALL of our dark, milk and white truffles contain dairy or milk products. Any person with a dairy allergy should NOT consume ANY of our chocolate products. Please consult your primary care physician before consumption, and review our current ingredient identification(s).
Does your chocolates contain nuts? — ALL of our products may contain traces of NUTS and or PEANUTS. Any person with a nut allergy should NOT consume ANY of our chocolate products. Please consult your primary care physician before consumption, and review our current ingredient identification(s).
Does your chocolate truffles contain gluten? — No. Patterson Family Chocolates chocolate truffles are gluten free.
Does Patterson Family Chocolates have sugar free chocolates? — Unfortunately, no. We use the freshest ingredients, including sugar.
Is Patterson Family Chocolates Kosher certified? — Yes. All of our current chocolate offerings are Kosher certified (see ingredients page). Please ask if you have any questions.
What types of payment to your accept? — Patterson Family Chocolates LLC “Your online chocolate store” primarily accepts electronic payments of DISCOVER, AMEX, VISA and MASTERCARD. For local CT residents, we do accept check and cash options.
Is my chip card protected? Yes. We use Authorize.net security encrypted protection.
Can I have my card on file for additional purchases? Yes. We will hold your chip card on file. We will confirm your order by asking for you security code (CRV) to place your order.
What is Patterson Family Chocolates policy on donation(s) requests? — Even though we honor all fundraising and non-profit cause requests, Patterson Family Chocolates receives multiple solicitations. Unfortunately, we are unable to accommodate all requests. However, Patterson Family Chocolates does prioritize and make donations to select organizations. We welcome your inquiry and will listen to you.
Do you send samples? — Although we are unable to ship samples to you, Patterson Family Chocolates does hand out samples at events and on occasion with random-acts-of-kindness.
How can I sell Patterson Family Chocolates in my store? — Patterson Family Chocolates is not currently opening for wholesale accounts.
What is a Truffle? — The Truffle became popular late in the 15th century and is often used as a flavor for sauces and as a garnish. To the epicure, it is considered a delicacy. Tuber and Tuber Magnatum, the black truffle, is found in Perigord, France. Due to their scarcity, truffles remain extremely expensive. A European confectioner mixed chocolate and heavy cream together to form ganache – a thick, creamy mass that was the center of a truffle. The ganache or center was then shaped into small spheres, dipped in chocolate and then rolled in cocoa powder on a wire rack. These chocolates looked much like the fungus. Because of their similar appearance, rarity, and the status they share as delicacies, these confections became known as truffles.